How to Create Urgency in Sales

7 min

•

Jun 5, 2023

Creating a sense of urgency is a powerful technique in sales that compels potential customers to take immediate action and make a purchase decision.

By instilling a feeling of scarcity or time sensitivity, sales professionals can effectively motivate prospects to act swiftly and avoid the risk of missing out on a valuable opportunity. This guide will explore effective strategies and tactics to create urgency in sales. Whether you're selling a product, service, or solution, incorporating urgency into your sales approach can help drive conversions, accelerate the sales cycle, and ultimately boost your sales results. By understanding the psychology behind urgency and implementing the right techniques, you can encourage prospects to make timely decisions and capitalize on the value your offering provides.

What is an example of a sense of urgency in sales?

An example of creating a sense of urgency in sales is implementing limited-time offers or time-sensitive promotions. By placing a specific deadline on an offer, such as a discount or bonus, you create a sense of urgency for potential customers to take immediate action. For instance:

"Get 20% off on all purchases made within the next 48 hours!"

This message conveys a time constraint and prompts customers to act quickly to take advantage of the discount before it expires. You create a sense of urgency by highlighting the limited timeframe and encouraging prospects to purchase promptly.

Another example could be:

"Only five spots left for our exclusive workshop! Register now to secure your spot."

By indicating limited availability, you create a sense of scarcity, triggering potential customers' fear of missing out (FOMO). This motivates them to take action and secure their spot in the workshop before it fills up.

These examples illustrate how a time constraint or limited availability can instill urgency in sales. By effectively leveraging such tactics, you can create a heightened sense of urgency, encouraging prospects to act swiftly and purchase before the opportunity expires or becomes unavailable.

How do you create urgency in sales without being pushy?

Creating urgency in sales can be easy if approached with a customer-centric mindset. Instead of using aggressive tactics, you can employ several strategies that make a genuine sense of urgency while maintaining a respectful and consultative approach. Here are some tips:

Highlight the Value: Emphasize the unique benefits and value the customer will gain by taking prompt action. Focus on how your product or service solves their pain points, saves them time or money, or provides a competitive advantage. You create a natural urgency for customers to seize the opportunity by showcasing the value proposition.
Educate on Consequences: Instead of pressuring customers, educate them about the potential consequences of delaying a decision. Help them understand the risks of inaction, such as missed opportunities, increased costs, or falling behind competitors. Frame the urgency as a way to avoid negative outcomes rather than using aggressive sales tactics.
Provide Social Proof: Share success stories, testimonials, or case studies demonstrating how other customers have benefited from your product or service. This social proof creates a sense of urgency by showing that others have taken action and achieved positive results. Prospects may feel motivated to follow suit to stay caught up.
Limited Availability: Mention when a product or service is in limited supply or when limited time slots are available for service. This creates a sense of scarcity, triggering the fear of missing out (FOMO) and motivating customers to act quickly. However, ensure that the scarcity is genuine and not artificially created.
Offer Incentives: Provide time-limited incentives or bonuses that encourage customers to purchase sooner rather than later. These could include discounts, free add-ons, or exclusive access to additional resources. Communicate that these incentives are time-bound, reinforcing the urgency to act promptly.
Personalize the Approach: Tailor your messaging to the individual customer's needs and circumstances. Show genuine interest in understanding their goals and challenges, and align your solution to help them achieve their objectives faster. This personalized approach demonstrates that you are focused on their situation, increasing the urgency to take action.
Respect the Customer's Decision: While creating urgency is important, respecting the customer's decision-making process is equally important. Avoid aggressive or manipulative tactics that can damage trust. Instead, provide the necessary information, answer their questions, and give them space to make an informed decision at their own pace.

How do you implement urgency?

Implementing urgency in sales requires a strategic approach to communicate the importance of immediate action effectively. Here are some steps to implement urgency in your sales process:

Understand the Customer's Needs: Gain a deep understanding of your customer's pain points, goals, and challenges. Identify how your product or service can address their needs and provide value.
Communicate the Value Proposition: Clearly articulate the unique benefits and advantages that your offering provides. Highlight how it solves the customer's problems, saves time, improves efficiency, or delivers a competitive advantage. Emphasize the positive outcomes they can expect by acting quickly.
Create Time Constraints: Introduce time constraints to create a sense of urgency. Communicate that the offer, discount, or special promotion is only available for a limited time. Use phrases like "limited time offer" or "expires on [date]" to convey the urgency.
Use Urgent Language: Incorporate urgent language in your sales messages to grab the customer's attention. Words and phrases such as "act now," "don't miss out," "limited availability," or "time-sensitive" help convey the need for immediate action.
Offer Time-Limited Incentives: Provide additional incentives for customers to act quickly. This could be a limited-time discount, a free add-on, or a bonus gift. Communicate that these incentives are tied to the urgency and will expire after a certain period.
Leverage Social Proof: Share testimonials, case studies, or success stories demonstrating how others have benefited from your product or service. Highlight the positive results achieved by acting promptly. This social proof reinforces the urgency and motivates customers to follow suit.
Follow Up Promptly: Ensure your sales team promptly follows up with leads who have shown interest or engaged with your offering. Timely responses and reminders can reinforce the urgency and encourage leads to decide.
Monitor and Adjust: Continuously monitor the effectiveness of your urgency tactics and adjust as needed. Analyze the response rates, conversion rates, and customer feedback to optimize your approach and ensure it aligns with your target audience.

Remember to implement urgency ethically and responsibly without resorting to manipulative or deceptive tactics. The goal is to genuinely communicate the value of acting quickly and helping customers make informed decisions that align with their needs and goals.

How do you create urgency with a prospect?

Creating urgency with a prospect requires a strategic approach that effectively communicates the time-sensitive nature of the opportunity. Here are steps to create urgency during your interactions with a prospect:

Identify the Prospect's Needs: Understand the prospect's pain points, goals, and challenges. Tailor your messaging to highlight how your product or service addresses their specific needs and offers a timely solution.
Highlight Scarcity or Limited Availability: Communicate that the opportunity or offer you're presenting is somehow limited. This could include limited stock, limited time slots, or limited access to a special feature or event. Emphasize that acting quickly is crucial to secure the desired outcome.
Demonstrate the Consequences of Delay: Help the prospect understand the potential negative impact of delaying a decision. Highlight the risks of missed opportunities, increased costs, or falling behind competitors. Frame the urgency as a means to avoid these consequences.
Provide Social Proof: Share success stories or case studies of other clients or customers who have benefited from your product or service. This demonstrates that others have taken action and achieved positive results. It creates a sense of urgency by showing that they could miss out on similar benefits.
Offer Time-Sensitive Incentives: Provide exclusive incentives or bonuses for taking immediate action. These could include limited-time discounts, additional features, extended trials, or personalized offers. Communicate that these incentives are tied to acting promptly.
Communicate Deadline or Expiration: Clearly state the deadline or expiration date for the opportunity. Whether it's a discount, a special offer, or a limited-time enrollment, make sure the prospect understands that the option will no longer be available after a certain date or time.
Use Urgent Language and Tone: Use language and a tone that conveys the situation's urgency. Incorporate phrases such as "act now," "limited availability," "limited time offer," or "don't miss out" in your conversations and written communications. This helps to create a sense of urgency in the prospect's mind.
Follow Up Promptly and Persistently: Timely and persistent follow-up is key to maintaining urgency. Regularly reach out to the prospect with reminders about the limited nature of the opportunity. Use a combination of phone calls, emails, and other communication channels to stay top-of-mind.

Why is a sense of urgency important in sales?

Sense of urgency refers to the feeling of necessity or pressure to act quickly. In sales, having a sense of urgency is critical to success. Here are some reasons why:

Creates a Call to Action: A sense of urgency compels buyers to take action. It motivates them to make a purchase decision quickly before they lose out on an opportunity. By creating a sense of urgency, salespeople can encourage buyers to move forward with a purchase.
Increases Sales: When salespeople create a sense of urgency, it can lead to an increase in sales. This can result in higher sales numbers for the company. Buyers may be more likely to purchase if they need to act quickly.
Builds Trust: When salespeople create a sense of urgency, they can also build customer trust. By highlighting the benefits of acting quickly, salespeople can demonstrate that they have the customer's best interests in mind. This can lead to increased trust and loyalty.
Encourages Repeat Business: Creating a sense of urgency can also encourage repeat business. If customers have a positive experience with a salesperson who encourages them to act quickly, they may be more likely to make future purchases from that salesperson or company.

How to Create Urgency in Sales

7 min

•

Jun 5, 2023

Creating a sense of urgency is a powerful technique in sales that compels potential customers to take immediate action and make a purchase decision.

By instilling a feeling of scarcity or time sensitivity, sales professionals can effectively motivate prospects to act swiftly and avoid the risk of missing out on a valuable opportunity. This guide will explore effective strategies and tactics to create urgency in sales. Whether you're selling a product, service, or solution, incorporating urgency into your sales approach can help drive conversions, accelerate the sales cycle, and ultimately boost your sales results. By understanding the psychology behind urgency and implementing the right techniques, you can encourage prospects to make timely decisions and capitalize on the value your offering provides.

What is an example of a sense of urgency in sales?

An example of creating a sense of urgency in sales is implementing limited-time offers or time-sensitive promotions. By placing a specific deadline on an offer, such as a discount or bonus, you create a sense of urgency for potential customers to take immediate action. For instance:

"Get 20% off on all purchases made within the next 48 hours!"

This message conveys a time constraint and prompts customers to act quickly to take advantage of the discount before it expires. You create a sense of urgency by highlighting the limited timeframe and encouraging prospects to purchase promptly.

Another example could be:

"Only five spots left for our exclusive workshop! Register now to secure your spot."

By indicating limited availability, you create a sense of scarcity, triggering potential customers' fear of missing out (FOMO). This motivates them to take action and secure their spot in the workshop before it fills up.

These examples illustrate how a time constraint or limited availability can instill urgency in sales. By effectively leveraging such tactics, you can create a heightened sense of urgency, encouraging prospects to act swiftly and purchase before the opportunity expires or becomes unavailable.

How do you create urgency in sales without being pushy?

Creating urgency in sales can be easy if approached with a customer-centric mindset. Instead of using aggressive tactics, you can employ several strategies that make a genuine sense of urgency while maintaining a respectful and consultative approach. Here are some tips:

Highlight the Value: Emphasize the unique benefits and value the customer will gain by taking prompt action. Focus on how your product or service solves their pain points, saves them time or money, or provides a competitive advantage. You create a natural urgency for customers to seize the opportunity by showcasing the value proposition.
Educate on Consequences: Instead of pressuring customers, educate them about the potential consequences of delaying a decision. Help them understand the risks of inaction, such as missed opportunities, increased costs, or falling behind competitors. Frame the urgency as a way to avoid negative outcomes rather than using aggressive sales tactics.
Provide Social Proof: Share success stories, testimonials, or case studies demonstrating how other customers have benefited from your product or service. This social proof creates a sense of urgency by showing that others have taken action and achieved positive results. Prospects may feel motivated to follow suit to stay caught up.
Limited Availability: Mention when a product or service is in limited supply or when limited time slots are available for service. This creates a sense of scarcity, triggering the fear of missing out (FOMO) and motivating customers to act quickly. However, ensure that the scarcity is genuine and not artificially created.
Offer Incentives: Provide time-limited incentives or bonuses that encourage customers to purchase sooner rather than later. These could include discounts, free add-ons, or exclusive access to additional resources. Communicate that these incentives are time-bound, reinforcing the urgency to act promptly.
Personalize the Approach: Tailor your messaging to the individual customer's needs and circumstances. Show genuine interest in understanding their goals and challenges, and align your solution to help them achieve their objectives faster. This personalized approach demonstrates that you are focused on their situation, increasing the urgency to take action.
Respect the Customer's Decision: While creating urgency is important, respecting the customer's decision-making process is equally important. Avoid aggressive or manipulative tactics that can damage trust. Instead, provide the necessary information, answer their questions, and give them space to make an informed decision at their own pace.

How do you implement urgency?

Implementing urgency in sales requires a strategic approach to communicate the importance of immediate action effectively. Here are some steps to implement urgency in your sales process:

Understand the Customer's Needs: Gain a deep understanding of your customer's pain points, goals, and challenges. Identify how your product or service can address their needs and provide value.
Communicate the Value Proposition: Clearly articulate the unique benefits and advantages that your offering provides. Highlight how it solves the customer's problems, saves time, improves efficiency, or delivers a competitive advantage. Emphasize the positive outcomes they can expect by acting quickly.
Create Time Constraints: Introduce time constraints to create a sense of urgency. Communicate that the offer, discount, or special promotion is only available for a limited time. Use phrases like "limited time offer" or "expires on [date]" to convey the urgency.
Use Urgent Language: Incorporate urgent language in your sales messages to grab the customer's attention. Words and phrases such as "act now," "don't miss out," "limited availability," or "time-sensitive" help convey the need for immediate action.
Offer Time-Limited Incentives: Provide additional incentives for customers to act quickly. This could be a limited-time discount, a free add-on, or a bonus gift. Communicate that these incentives are tied to the urgency and will expire after a certain period.
Leverage Social Proof: Share testimonials, case studies, or success stories demonstrating how others have benefited from your product or service. Highlight the positive results achieved by acting promptly. This social proof reinforces the urgency and motivates customers to follow suit.
Follow Up Promptly: Ensure your sales team promptly follows up with leads who have shown interest or engaged with your offering. Timely responses and reminders can reinforce the urgency and encourage leads to decide.
Monitor and Adjust: Continuously monitor the effectiveness of your urgency tactics and adjust as needed. Analyze the response rates, conversion rates, and customer feedback to optimize your approach and ensure it aligns with your target audience.

Remember to implement urgency ethically and responsibly without resorting to manipulative or deceptive tactics. The goal is to genuinely communicate the value of acting quickly and helping customers make informed decisions that align with their needs and goals.

How do you create urgency with a prospect?

Creating urgency with a prospect requires a strategic approach that effectively communicates the time-sensitive nature of the opportunity. Here are steps to create urgency during your interactions with a prospect:

Identify the Prospect's Needs: Understand the prospect's pain points, goals, and challenges. Tailor your messaging to highlight how your product or service addresses their specific needs and offers a timely solution.
Highlight Scarcity or Limited Availability: Communicate that the opportunity or offer you're presenting is somehow limited. This could include limited stock, limited time slots, or limited access to a special feature or event. Emphasize that acting quickly is crucial to secure the desired outcome.
Demonstrate the Consequences of Delay: Help the prospect understand the potential negative impact of delaying a decision. Highlight the risks of missed opportunities, increased costs, or falling behind competitors. Frame the urgency as a means to avoid these consequences.
Provide Social Proof: Share success stories or case studies of other clients or customers who have benefited from your product or service. This demonstrates that others have taken action and achieved positive results. It creates a sense of urgency by showing that they could miss out on similar benefits.
Offer Time-Sensitive Incentives: Provide exclusive incentives or bonuses for taking immediate action. These could include limited-time discounts, additional features, extended trials, or personalized offers. Communicate that these incentives are tied to acting promptly.
Communicate Deadline or Expiration: Clearly state the deadline or expiration date for the opportunity. Whether it's a discount, a special offer, or a limited-time enrollment, make sure the prospect understands that the option will no longer be available after a certain date or time.
Use Urgent Language and Tone: Use language and a tone that conveys the situation's urgency. Incorporate phrases such as "act now," "limited availability," "limited time offer," or "don't miss out" in your conversations and written communications. This helps to create a sense of urgency in the prospect's mind.
Follow Up Promptly and Persistently: Timely and persistent follow-up is key to maintaining urgency. Regularly reach out to the prospect with reminders about the limited nature of the opportunity. Use a combination of phone calls, emails, and other communication channels to stay top-of-mind.

Why is a sense of urgency important in sales?

Sense of urgency refers to the feeling of necessity or pressure to act quickly. In sales, having a sense of urgency is critical to success. Here are some reasons why:

Creates a Call to Action: A sense of urgency compels buyers to take action. It motivates them to make a purchase decision quickly before they lose out on an opportunity. By creating a sense of urgency, salespeople can encourage buyers to move forward with a purchase.
Increases Sales: When salespeople create a sense of urgency, it can lead to an increase in sales. This can result in higher sales numbers for the company. Buyers may be more likely to purchase if they need to act quickly.
Builds Trust: When salespeople create a sense of urgency, they can also build customer trust. By highlighting the benefits of acting quickly, salespeople can demonstrate that they have the customer's best interests in mind. This can lead to increased trust and loyalty.
Encourages Repeat Business: Creating a sense of urgency can also encourage repeat business. If customers have a positive experience with a salesperson who encourages them to act quickly, they may be more likely to make future purchases from that salesperson or company.

How to Create Urgency in Sales

7 min

•

Jun 5, 2023

Creating a sense of urgency is a powerful technique in sales that compels potential customers to take immediate action and make a purchase decision.

By instilling a feeling of scarcity or time sensitivity, sales professionals can effectively motivate prospects to act swiftly and avoid the risk of missing out on a valuable opportunity. This guide will explore effective strategies and tactics to create urgency in sales. Whether you're selling a product, service, or solution, incorporating urgency into your sales approach can help drive conversions, accelerate the sales cycle, and ultimately boost your sales results. By understanding the psychology behind urgency and implementing the right techniques, you can encourage prospects to make timely decisions and capitalize on the value your offering provides.

What is an example of a sense of urgency in sales?

An example of creating a sense of urgency in sales is implementing limited-time offers or time-sensitive promotions. By placing a specific deadline on an offer, such as a discount or bonus, you create a sense of urgency for potential customers to take immediate action. For instance:

"Get 20% off on all purchases made within the next 48 hours!"

This message conveys a time constraint and prompts customers to act quickly to take advantage of the discount before it expires. You create a sense of urgency by highlighting the limited timeframe and encouraging prospects to purchase promptly.

Another example could be:

"Only five spots left for our exclusive workshop! Register now to secure your spot."

By indicating limited availability, you create a sense of scarcity, triggering potential customers' fear of missing out (FOMO). This motivates them to take action and secure their spot in the workshop before it fills up.

These examples illustrate how a time constraint or limited availability can instill urgency in sales. By effectively leveraging such tactics, you can create a heightened sense of urgency, encouraging prospects to act swiftly and purchase before the opportunity expires or becomes unavailable.

How do you create urgency in sales without being pushy?

Creating urgency in sales can be easy if approached with a customer-centric mindset. Instead of using aggressive tactics, you can employ several strategies that make a genuine sense of urgency while maintaining a respectful and consultative approach. Here are some tips:

Highlight the Value: Emphasize the unique benefits and value the customer will gain by taking prompt action. Focus on how your product or service solves their pain points, saves them time or money, or provides a competitive advantage. You create a natural urgency for customers to seize the opportunity by showcasing the value proposition.
Educate on Consequences: Instead of pressuring customers, educate them about the potential consequences of delaying a decision. Help them understand the risks of inaction, such as missed opportunities, increased costs, or falling behind competitors. Frame the urgency as a way to avoid negative outcomes rather than using aggressive sales tactics.
Provide Social Proof: Share success stories, testimonials, or case studies demonstrating how other customers have benefited from your product or service. This social proof creates a sense of urgency by showing that others have taken action and achieved positive results. Prospects may feel motivated to follow suit to stay caught up.
Limited Availability: Mention when a product or service is in limited supply or when limited time slots are available for service. This creates a sense of scarcity, triggering the fear of missing out (FOMO) and motivating customers to act quickly. However, ensure that the scarcity is genuine and not artificially created.
Offer Incentives: Provide time-limited incentives or bonuses that encourage customers to purchase sooner rather than later. These could include discounts, free add-ons, or exclusive access to additional resources. Communicate that these incentives are time-bound, reinforcing the urgency to act promptly.
Personalize the Approach: Tailor your messaging to the individual customer's needs and circumstances. Show genuine interest in understanding their goals and challenges, and align your solution to help them achieve their objectives faster. This personalized approach demonstrates that you are focused on their situation, increasing the urgency to take action.
Respect the Customer's Decision: While creating urgency is important, respecting the customer's decision-making process is equally important. Avoid aggressive or manipulative tactics that can damage trust. Instead, provide the necessary information, answer their questions, and give them space to make an informed decision at their own pace.

How do you implement urgency?

Implementing urgency in sales requires a strategic approach to communicate the importance of immediate action effectively. Here are some steps to implement urgency in your sales process:

Understand the Customer's Needs: Gain a deep understanding of your customer's pain points, goals, and challenges. Identify how your product or service can address their needs and provide value.
Communicate the Value Proposition: Clearly articulate the unique benefits and advantages that your offering provides. Highlight how it solves the customer's problems, saves time, improves efficiency, or delivers a competitive advantage. Emphasize the positive outcomes they can expect by acting quickly.
Create Time Constraints: Introduce time constraints to create a sense of urgency. Communicate that the offer, discount, or special promotion is only available for a limited time. Use phrases like "limited time offer" or "expires on [date]" to convey the urgency.
Use Urgent Language: Incorporate urgent language in your sales messages to grab the customer's attention. Words and phrases such as "act now," "don't miss out," "limited availability," or "time-sensitive" help convey the need for immediate action.
Offer Time-Limited Incentives: Provide additional incentives for customers to act quickly. This could be a limited-time discount, a free add-on, or a bonus gift. Communicate that these incentives are tied to the urgency and will expire after a certain period.
Leverage Social Proof: Share testimonials, case studies, or success stories demonstrating how others have benefited from your product or service. Highlight the positive results achieved by acting promptly. This social proof reinforces the urgency and motivates customers to follow suit.
Follow Up Promptly: Ensure your sales team promptly follows up with leads who have shown interest or engaged with your offering. Timely responses and reminders can reinforce the urgency and encourage leads to decide.
Monitor and Adjust: Continuously monitor the effectiveness of your urgency tactics and adjust as needed. Analyze the response rates, conversion rates, and customer feedback to optimize your approach and ensure it aligns with your target audience.

Remember to implement urgency ethically and responsibly without resorting to manipulative or deceptive tactics. The goal is to genuinely communicate the value of acting quickly and helping customers make informed decisions that align with their needs and goals.

How do you create urgency with a prospect?

Creating urgency with a prospect requires a strategic approach that effectively communicates the time-sensitive nature of the opportunity. Here are steps to create urgency during your interactions with a prospect:

Identify the Prospect's Needs: Understand the prospect's pain points, goals, and challenges. Tailor your messaging to highlight how your product or service addresses their specific needs and offers a timely solution.
Highlight Scarcity or Limited Availability: Communicate that the opportunity or offer you're presenting is somehow limited. This could include limited stock, limited time slots, or limited access to a special feature or event. Emphasize that acting quickly is crucial to secure the desired outcome.
Demonstrate the Consequences of Delay: Help the prospect understand the potential negative impact of delaying a decision. Highlight the risks of missed opportunities, increased costs, or falling behind competitors. Frame the urgency as a means to avoid these consequences.
Provide Social Proof: Share success stories or case studies of other clients or customers who have benefited from your product or service. This demonstrates that others have taken action and achieved positive results. It creates a sense of urgency by showing that they could miss out on similar benefits.
Offer Time-Sensitive Incentives: Provide exclusive incentives or bonuses for taking immediate action. These could include limited-time discounts, additional features, extended trials, or personalized offers. Communicate that these incentives are tied to acting promptly.
Communicate Deadline or Expiration: Clearly state the deadline or expiration date for the opportunity. Whether it's a discount, a special offer, or a limited-time enrollment, make sure the prospect understands that the option will no longer be available after a certain date or time.
Use Urgent Language and Tone: Use language and a tone that conveys the situation's urgency. Incorporate phrases such as "act now," "limited availability," "limited time offer," or "don't miss out" in your conversations and written communications. This helps to create a sense of urgency in the prospect's mind.
Follow Up Promptly and Persistently: Timely and persistent follow-up is key to maintaining urgency. Regularly reach out to the prospect with reminders about the limited nature of the opportunity. Use a combination of phone calls, emails, and other communication channels to stay top-of-mind.

Why is a sense of urgency important in sales?

Sense of urgency refers to the feeling of necessity or pressure to act quickly. In sales, having a sense of urgency is critical to success. Here are some reasons why:

Creates a Call to Action: A sense of urgency compels buyers to take action. It motivates them to make a purchase decision quickly before they lose out on an opportunity. By creating a sense of urgency, salespeople can encourage buyers to move forward with a purchase.
Increases Sales: When salespeople create a sense of urgency, it can lead to an increase in sales. This can result in higher sales numbers for the company. Buyers may be more likely to purchase if they need to act quickly.
Builds Trust: When salespeople create a sense of urgency, they can also build customer trust. By highlighting the benefits of acting quickly, salespeople can demonstrate that they have the customer's best interests in mind. This can lead to increased trust and loyalty.
Encourages Repeat Business: Creating a sense of urgency can also encourage repeat business. If customers have a positive experience with a salesperson who encourages them to act quickly, they may be more likely to make future purchases from that salesperson or company.